Cancellation Policy

Customer Cancellations

Cancel at least 14 days before your start date for a full refund.

If you cancel closer to your start date and paid in full:

  • Less than 14 days but at least 7 days before your start date — 70% of your total booking amount is refunded.
  • Less than 7 days but at least 3 days before your start date — 50% of your total booking amount is refunded.
  • Less than 3 days before your start date — no refund applies.

If you paid a deposit only: your deposit is refunded in full if you cancel at least 14 days before your start date. After that, the deposit is not refundable.

Some categories follow their own stored policy:

  • Private Chef — full refund at least 14 days before your start date; 70% if less than 14 but at least 7 days before; 50% if less than 7 but at least 2 days before; no refund within 2 days.
  • Tour Guide — full refund at least 14 days before your start date; 70% if less than 14 but at least 7 days before; 50% if less than 7 but at least 4 days before; no refund within 4 days.

No-Shows

If you do not show up on the day of your booking without prior cancellation, no refund applies.

Vendor Cancellations

If a vendor cancels your booking for any reason, you will receive a full refund of all amounts paid.

Refunds

Refunds are returned to your original payment method within 3–10 business days, depending on your bank or payment provider.

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