Cancellation Policy

Customer Cancellations

If you cancel before the payment deadline, you will receive a full refund with no fees.

If you cancel after the payment deadline:

7–14 days before your start date — 70% of your total booking amount is refunded.
3–7 days before your start date — 50% of your total booking amount is refunded.
Less than 3 days before your start date — no refund applies.

If you do not show up on the day of your booking without prior cancellation, no refund applies.

If a vendor cancels your booking for any reason, you will receive a full refund of all amounts paid.

Refunds are returned to your original payment method within 5–10 business days via Midtrans.